The customer refused delivery on the entire order, but the driver refused to take it back. She wonders how many others she's missed. Tips are always optional, and 100% of your tip goes to the shopper. And it announced plans to add additional safety measures. For more information about reviews on please visit our And charged us for them," tweeted @ThatLeroyGlow. Instacart is being bombarded with an onslaught of orders during the stay-at-home era and is struggling to keep up. Not only that, but she was also charged $50 for an order of Diet Coke. Instacart's Facebook page has a number of complaints … The Instacart app lets you communicate with your shopper during the process so you can add things to your order and see replies and updates from the shopper. I get it. "My InstaCart shopper stole our groceries. If you are ordering from multiple stores, you need to designate a drop-off time for each location. In the beginning I would get a correct order in under an hour. @Instacart your driver stole my order & did not deliver. If I could give less than one star I would. I have more items than I can count just loitering in my item section because they didn't feel the need to allow us to remove / delete items. One lets you set up a delivery two weeks in advance. Enter your ZIP code to find out which local grocery stores partner with Instacart. Instacart says orders have surged 300% this year, and it has hired tens of thousands of new shoppers to handle the load. The company is also working to implement more in-app support features for shoppers. The fees are minimal, and regular Instacart members can upgrade to Instacart Express and reduce these fees even more. Even if you hated it. But neither addresses what's happening with deliveries that seemingly vanish. Instacart is an independent company, and is not owned by your local grocery store. USA TODAY. Instacart Shopper Review 2020. All you have to do is put a list together, schedule … Understandably, there will sometimes be issues with deliveries and orders. There just shouldn't be this many problems. This service was recommended to me because I'm currently disabled. At all. They hire the bottom of the barrel, and you will have to remove fake reviews if you're a business. I have no problem doubling the suggested tip when I get good service. Instacart is a reputable business that provides a safe, convenient way to buy groceries without needing to visit stores. A free inside look at company reviews and salaries posted anonymously by employees. Sign up here, Photo editing apps surge after salons shut down amid coronavirus, Aloe vera producers squeezed as people make DIY hand sanitizer, Your California Privacy Rights/Privacy Policy. I can only assume she had a terrible accident or stole my groceries.". Yes, they refunded the amount of meat, which is great. The complaints of disappearing packages come just weeks after some of Instacart's shoppers boycotted the company, demanding new protections in the age of COVID-19. Instacart plans to add 300,000 shoppers. We chatted much through the order. Instacart responded with a new app setting to help its gig workers earn higher, more consistent tips. ", Save better, spend better: Money advice delivered right to your inbox. They are all too happy to share stories about this company. Set your own schedule, be a household hero, and earn money quickly. Then they not only mark up each item, but that food is no longer protected from being eaten, disturbed or otherwise messed with, and on top of that they get a delivery fee and tip, often coming to a big 20 dollars more for their service in total." "Like, what? For example, there is a $2 fee for alcohol orders up to $35 and a $10 fee for alcohol orders of $110 or more. Did you know that you have to fight to get the receipt that you paid for? Also, although all of the text conversations were documented on Instacart’s order page, they were not considered by Instacart, and the full refund was refused. Seasonal items? A link has directed you to this review. This is a great way for families to add what they need to a single cart, but payments can’t be split up. You can delete a facebook post, but you can't delete items from "your items.". But there's something else happening, too. After having paid their insane fees, and having been told SO many items they said were in stock, that they were not-my last order with them contained 12 items, of which I received 3. It has been almost 1 month with no results. Groceries can’t be returned. No real help. Be the first one to find this review helpful. Get buying tips about Miscellaneous delivered to your inbox. It says each are thoroughly checked out before being hired, but says occasional errors and problems do happen. "We were watching the interactive map. I'm very pleased! Instacart has changed the way people go grocery shopping. I'm a business owner as well and sometimes no matter what you do you can't make someone happy. As consumer demand continues to climb, our teams are working around the clock on a rapid response product roadmap to ensure that we can continue to safely and reliably serve those turning to Instacart as an essential service provider. I'm pulling my membership and will just go out and do my own shopping. But then 20 minutes later another person showed up with the same order. The substitutions were unauthorized and the driver refused to take them back. Ordering is easy but customer service has proved to be less than efficient and helpful. Unsubscribe at any time. @Instacart You shopper stole my order. Add items to your cart and review your final selections. Read or Share this story:, Money advice delivered right to your inbox. 2) Then when my father tries to reach out and resolve the issue he gets a “sorry we can’t do anything” response? This monthly membership gives you access to exclusive benefits such as: While Instacart makes life a little easier for many consumers, this convenience comes with a cost. No nothing," Branham said. That's one small item, but there are dozens more that I know of. Now you stole my money. The service can be a game-changer for busy families — grocery shopping is a time-consuming errand, and having the ability to assign it to someone else frees up hours in your day. I can't always leave the house and need help getting my groceries. The reason for the full refund is based on an emotionally abusive encounter with the driver over items the driver picked to replace items that were out of stock. You can also purchase monthly memberships for $9.99 each month. Read our Advertiser Disclosure. "So it was on our receipt and we did pay for it.". Of the eight items 3 were correct. But I would rather have correct orders. Sign up here. Becoming an Instacart shopper won’t make you rich, but it is a legit and viable side hustle option. "My shopper 'Tanisha M.' in South Florida stole my mother’s order!" Shop and deliver groceries and everyday essentials with Instacart. Copyright © 2020 Consumers Unified LLC. Just dropped them off and left. #badservice, "Everything was going as normal at first," Branham said. When that happens, it is important to know the best way to contact Instacart customer service. Instacart Shopper has become a fast-growing opportunity for people to make money. It's obvious they are not training their shoppers successfully. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are … Since more people face stay-at-home orders and want to have their groceries delivered, Instacart added features on Tuesday. Instacart Shopper Summary. Both orders today were wrong. So even if you had horrible service, it forces you to tip. Instacart is being bombarded with an onslaught of orders during the stay-at-home era. No, it created more. I'm a business owner and thought that Instacart would be a solution to one of my problems. There’s nothing we can do." How is that even possible if they are an upstanding company that takes care of their employees? Please, if you are going to attempt to use this company, please tip your shopper with cash. How did no one at instacart catch that and call my father to question the second order? A default tip of 5% is added to every order but can be adjusted to your preference. Make sure you are checking every item on that receipt and that you received it.". We’ll start sending you the news you need delivered straight to you. Then it sends a personal shopper to gather your items and bring them to you, typically on the same day. Instacart hires background-checked and trained personal shoppers to handle your grocery shopping. This material may not be published, broadcast, rewritten, or redistributed. All Rights Reserved. "Check your bill. Check out the full review below to learn about the pros and cons of Instacart, how to maximize your earnings, and possible alternatives. Way worse. "Suddenly, I get an email saying 'your order was delivered and here is your receipt.'" There have been many times where they have told me they don't have any shoppers for that day at all. Tabitha Branham of Gallatin, Tennessee, helped her mother-in-law place a $220 order last week. Some of the links included in this article are from our advertisers. Yeah, that happens too. She disputed the charge with her bank and got a refund. How do I know I can trust these reviews about Instacart? This is just a terrible company. This is where there’s a problem. There is no delete button. See reviews below to learn more or submit your own review. I eventually was able to talk my dad through the process so he could do the orders himself, and that was going well until last week. If one has to call or write in once per month because of bad service, that's too many times. I got one single measly banana and three regular avocados, in which I have to go back tomorrow and exchange. YOU STOLE MY ORDER TOO! There’s no spot for it. I've had it. No knock, nothing. "Just recently, on the 8th, a Red Bull was added at the end of the shopping cart," she said. Instacart is an impossible company to work with. Today, I ordered from Albertsons and Sprouts, different items, of course. Different prices! Lynne Emmerson, who lives just outside Boston said she was alarmed when she received an alert saying an order she previously canceled was marked as delivered. But as soon as 'Wendy the shopper' stopped shopping, it showed delivered.". "There was no refund. "The other day, after I went back and reviewed the receipt, there was a pack of cigarettes on it," she said. Instacart hires background-checked and trained personal shoppers to handle your grocery shopping. But the bag of fresh meat, canned foods and laundry detergent never showed up on Monday, when it was supposed to. It allows for customization and flexible scheduling options. Absolutely no excuse for continually terrible service. Yes, I called and complained. No delivery fees on orders of $35 or more, No increased pricing fees during peak delivery hours, The ability to shop at a variety of stores with free delivery on the entire order. So I called Instacart and told them that since this store had barred them, I wanted to know where my food came from, and their only answer was that store, when asked to prove it, they just repeated that answer-they were then reported to the Board of Health, as the unauthorized marketing for food, the unscrutinized driving, and the possibility that the food may have been opened, eaten, or in any other way "messed with" as she had said, was now no longer protected, or insured. This is my problem... 1) How did a duplicate order go through?

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